When you are forwarding an e-mail message for the purpose of reporting harrassment or some mail-related problem to a system administrator or postmaster, it is essential that you forward the message intact and with full headers. Here is how to do it from Pine.

1. Select the offending message and open it so that you can see its contents.

2. Press 'h' and see what the status bar near the bottom of your Pine screen says.

   • If it says Command "h" not defined for this screen, then go to the Pine setup screen, and among the configurable choices, check off (put an X in) enable-full-header-cmd. Then press 'h' again; it should work now.

   • If it says Display of full headers is now on, you're all set.

   • If it says Display of full headers is now off, hit 'h' again to turn it back on.

3. Now that you have full headers turned on, just hit 'f' to forward the message. (If Pine asks you whether or not to send it as an attachment, reply 'no'.)

   • If you are reporting harrassment, or a problem with an Alcor user, send the message to root@alcor.concordia.ca.

   • If the problem is with an offsite user, send the message to the postmaster or the "abuse" address at the offender's site. For example, if you received unwanted e-mail from 'jsmith@blah.bigschool.edu', then send your complaint to 'postmaster@bigschool.edu', or to 'abuse@bigschool.edu'. Better yet, complain directly to the user, but send a carbon copy ("cc" header) to the postmaster.

---

Copyright, © 2003, Concordia University, (IITS). Author: Dana Echtner Credits: Anne Bennett Maintained by: webdoc@alcor.concordia.ca Last update: 1998/05/27 -- Anne Bennett